The 1400 Connector Lie: Why Azure Logic Apps Beats Power Automate
Summary: In this episode I explain why “1,400+ connectors” is a vanity metric and compare Power Automate vs Azure Logic Apps for real enterprise integration. We dig into throttling, throughput, vNet and private endpoints, Azure Arc hybrid, AI agents with Azure Functions, and give you a simple decision rule: Power Automate for departmental M365 convenience, Logic Apps for high-volume, governed, hybrid workloads.
Most teams assume that more connectors = more power. Microsoft markets “1,400+ connectors” as a universal automation buffet—but in the real world, that’s a vanity metric, not an architectural advantage. In this episode, we break down why Azure Logic Apps consistently outperforms Power Automate in enterprise scenarios that require:
- VNet-secured hybrid connectivity
- High-volume API orchestration
- Azure Monitor + App Insights observability
- RBAC and Azure Policy-controlled governance
- AI agents backed by Azure Functions
- Scalable architectures with predictable cost
If you’ve ever hit throttling limits, struggled with the On-Premises Data Gateway, or watched a flow fail silently during a critical batch window, this is your corrective lens. This is NOT a “Power Automate bad” rant. It’s a responsible architecture conversation that separates citizen automation from mission-critical integration.
🎯 What You’ll Learn
1️⃣ Why “1,400+ Connectors” Is Misleading We explain why connector count doesn’t equal capability—because throttling ceilings, maker-owned connections, and tenant-wide action limits create fragility at scale.
2️⃣ Power Automate vs Logic Apps — Execution Models Explained You’ll learn the functional differences between:
- Power Automate Cloud Flows (stateful only)
- Logic Apps Consumption
- Logic Apps Standard (dedicated compute, scale-out, stateless/stateful choices)
This helps teams decide which platform fits automation, integration, batch workloads, or microservices orchestration.
3️⃣ VNet Integration, Private Endpoints & Azure Arc We show why network boundaries and identity isolation make Logic Apps the correct choice for enterprises with:
- Firewalls
- On-prem SQL
- SAP
- Legacy APIs
- Sensitive workloads
- Regulatory compliance
4️⃣ High-Throughput API Workloads We run side-by-side evaluations of:
- Throughput
- Latency under load (p95/p99)
- Concurrent fan-out/fan-in operations
- Dead-letter patterns
- Deterministic retries
This is where the differences between tenant throttles and dedicated compute become most obvious.
5️⃣ Azure Monitor + App Insights Tracing You’ll see examples of:
- Dependency maps
- Correlation IDs
- Cross-service observability
- Metrics dashboards
- Run-history patterns
- Alert rules with actionable context
Perfect for teams who need auditable, explainable automation.
6️⃣ When Power Automate Is the Right Tool We define the boundaries where Power Automate is ideal:
- M365 approvals
- Notifications
- Team automations
- Lightweight workflows
- Citizen development
- Non-regulated business processes
7️⃣ AI Agents With Azure Functions We explore the real-world pattern for modern AI automation:
Agent ≠ app.
Agent = orchestration + tools. Logic Apps handles the orchestration.
Azure Functions handles the compute.
Power Automate cannot fill that role reliably under load. 🧪 The Three Enterprise Scenarios We Tested Scenario 1 — Hybrid On-Prem Access With VNets & Arc
- Power Automate gateway vs Private Endpoints
- Managed identity vs maker-owned connections
- How Logic Apps prevents token drift
- Azure Policy for “no public endpoints”
- Arc-enabled Kubernetes hosting the runtime on-prem
Scenario 2 — High-Volume API Orchestration
- Bursty workloads
- Massive fan-out
- Stateful vs stateless pipelines
- Circuit breakers, DLQs, backpressure
- API tiering & concurrency controls
Scenario 3 — AI Agent + Azure Functions
- When connectors fail
- Policy logic beyond dropdowns
- Running custom code under identity
- Vector lookups, payload normalization
- Observability across agent → workflow → function → connector
🏗 Full Decision Framework Choose Power Automate when:
- Workloads are small
- Mostly M365 integration
- Approvals and notifications
- Citizen developers are the owners
- No VNet or hybrid data needs
- Audit requirements are minimal
Choose Azure Logic Apps when:
- You need VNet, Private Endpoints, or hybrid/on-prem connectivity
- You need to process 100k+ actions per 5 minutes
- Observability matters (App Insights)
- Governance matters (RBAC, Azure Policy)
- AI agents need real compute (Functions)
- You require stateless high-throughput execution
- SLAs are contractually enforced
- Throttles would cause financial or operational damage
🔐 Governance, Security & Compliance Highlights
- Logic Apps uses managed identities, not user-bound tokens
- Azure Policy enforces guardrails automatically
- RBAC scopes access granularly
- App Insights + Monitor enable real-time detection & tracing
- Dead-letter queues prevent silent failures
- VNet & Arc satisfy strict data residency requirements
These features matter for industries like:
Financial services, healthcare, government, manufacturing, energy, HRIS, and global enterprises. 💸 Cost Behavior at Scale You’ll learn the true cost model differences:
- Power Automate: per-flow/per-user licensing + throttling costs
- Logic Apps: consumption + dedicated compute + scale-out options
For high-volume workloads, Logic Apps is dramatically cheaper and more predictable. 📌 Final Takeaway Connector count is marketing. Architecture determines survivability.
Power Automate is perfect for team workflows.
Logic Apps is built for the enterprise spine. If you run hybrid systems, regulated workloads, or high-volume APIs—you choose Logic Apps, or you choose incidents.
Become a supporter of this podcast: https://www.spreaker.com/podcast/m365-show-podcast--6704921/support.
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Substack
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Most people think more connectors means more power.
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The truth?
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Connect account is a vanity metric.
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Governance, scale and hybrid decide who survives
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and audit and who survives a spike.
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You can automate a birthday email with power automate.
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You cannot run a bank on it.
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Here's what actually matters.
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We're running side-by-side benchmarks
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that stress real enterprise needs.
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VNet secured on-prem data, high volume API orchestration,
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and AI agents with Azure Functions fallbacks.
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So we'll show receipts as your monitor dashboards,
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app insights traces, our back assignments and audit logs.
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There's a throughput ceiling,
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throttling your enterprise flows.
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We're going to hit it on camera.
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Test plan and criteria, how we're measuring beats.
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Okay, so here's the thing, intent dictates architecture.
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Power automate exists for business user convenience.
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Approvals, notifications, light data,
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shuffling in Microsoft 365,
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Azure logic apps, serves IT managed integration,
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network boundaries, SLAs and consequences.
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We're judging them accordingly,
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not pretending they solve the same problem.
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Matrix that matter, not marketing glitter,
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throughput per five minutes.
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Can the platform sustain burst without collapsing
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into back-offs and redries?
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Latency under load.
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Not the first happy path run,
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the P95 and P99 when the system is sweating,
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error rate and recoverability.
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Do failures dead letter cleanly and replay deterministically?
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Or do they vanish into run history purgatory?
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Governance visibility.
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Can an auditor answer who did what,
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when and from where, using first class tooling?
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Cost behavior at volume, predictable at 10 runs is cute,
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predictable at 100,000 actions is adulthood.
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Execution models matter.
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Power automate is effectively stateful only.
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Logic apps gives you stateful and stateless
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plus two hosting flavors, consumption and standard.
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That opens real control, stateless for millisecond
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path length, stateful for durability
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and standard for dedicated compute you can scale vertically
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and horizontally.
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In other words, you get knobs instead of prayers.
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Limits and scaling knobs side by side.
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Power automate enforces aggregate action limits
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across a tenant window.
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Hit the ceiling, get throttled.
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You don't tune it, you wait.
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Logic apps.
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Standard runs on dedicated plans with scale out
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and consumption offers high throughput mode.
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You set concurrency and degree of parallelism,
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the platform responds.
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Governance is similar.
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Power automate has DLP and tenant policies,
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useful but coarse.
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Logic apps sits under Azure RBIAC as your policy
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as your monitor and app insights.
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That's not nice to have.
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That's the adult table hybrid posture.
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Power automates on premises data gateway works
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until you try to standardize it across dozens of apps
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and strict egress rules.
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Logic apps integrates with v-nets, private endpoints
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and yes, Azure Arc.
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So you bring the runtime to your data
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and still manage it from Azure.
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That's how you pass a firewall review without bribery.
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Cost framing.
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Per flow licensing feels predictable at small scale
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then burst you workloads, hit platform throttles
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and you're paying in failed runs and over time.
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Logic apps, consumption and plan-based models
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reward intentional concurrency and burst handling,
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optimize or pay for waste,
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but at least the levers exist.
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Artifacts will show because opinions are cheap.
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Azure monitor dashboards for ingestion rates and latency,
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app insights, traces with correlation IDs
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across connectors and functions,
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our back assignments proving least privilege
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and audit logs that answer compliance questions
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without folklore.
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With rules set, we're going to break the 1,400 connectors
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illusion in three scenarios that actually matter.
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Scenario one, v-net secured, on-prem data,
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hybrid reality check.
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The problem you keep avoiding is simple.
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Your critical data isn't lounging in SAS.
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It's inside a subnet you got like a dragon.
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Power automates answer is the on-premises data gateway.
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It works until you try to operationalize it across 50 workloads
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with strict egress rules, certificate rotation
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and auditors who ask uncomfortable questions
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like who exactly created this connection
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and why does it have God mode.
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Here's what actually happens in Power Automate.
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Connections are tied to makers.
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Makers change teams, leave the company,
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lose MFA devices and painfully drag their personal tokens
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into production.
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Tokens sprawl, connection drift, shared gateways
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that become everyone's favorite single point of failure.
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You discover governance by outage, charming,
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inter-logic apps.
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We deploy the workflow into a secured v-net,
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integrate with private endpoints
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and bind access through managed identities.
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That means the workflow's identity is service principle
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clean, not a human's coffee-fueled session token.
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We restrict egress with NSGs and root tables
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and the only public service is none.
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If you're allergic to public IPs, good news, so am I.
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Now, for the hybrid purists, Azure Arc,
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you don't punch holes to the cloud,
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you bring the runtime to your cluster.
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The logic apps runtime runs as containers
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on your Arc enabled Kubernetes, on-prem or at the edge,
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while you still manage definitions, policy
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and monitoring from Azure.
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Data stays local, operations stays centralized.
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It's almost like someone designed this for reality.
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Governance proof, not vibes.
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In Azure, we scope RBAC precisely.
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Reader for auditors, logic app,
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contributor for platform engineers
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and tightly-scoped key vault permissions
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for the managed identity.
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Azure policy enforces that workflows must reside in v-nets
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for bid public endpoints and require private DNS integration.
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Non-compliant deployments denied at the door.
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DLP is fine for citizen automation.
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Policy is how adults stop drift.
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We'll show receipts.
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Azure Monitor, dashboard,
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ingress and egress metrics pinned,
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P95 latency steady even during batch windows.
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App insights traces.
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Each run carries a correlation ID
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from the HTTP trigger through the SQL built-in connector
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to a downstream function.
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You click the dependency map and watch the chain light up.
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No mystery wires, no heroic guessing.
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Let's talk failure modes because pretending things
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won't fail is how average users create incidents.
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In Power Automate, when a connection quietly expires
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on a shared gateway, flows start to back off.
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Some runs fail, some succeed,
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and the run history decorates itself
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with generic 429s and 5XX codes.
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You hunt across 10 flows to triangulate the root cause.
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Meanwhile, operations ask for post-mortem
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and you produce screenshots.
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Logic apps gives you measurable behavior.
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Stateful workflows apply deterministic retreats
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with exponential back off.
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Deadlet accuse capture poison messages
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so you can reprocess safely
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once the underlying system recovers.
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You tag runs with business keys
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so finance can rerun order 8472
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without resurrecting the entire batch.
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App insights alerts, wired to thresholds you chose,
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not whatever the platform felt like.
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Page the right team with context, not a flow failed.
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The actual failing dependency request ID
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and last known payload shape.
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Useful now performance under security constraints,
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we ran a vnet integrated standard plan
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with private endpoints into SQL and storage.
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During the 9am batch window,
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the workflows sustained a high flat throughput
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with P95 latency within the SLAB band.
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Why?
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Dedicated compute, tuned concurrency,
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and no public egress surprises.
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The network path is short, predictable,
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and under your control.
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Compare that to a gateway path crossing the public internet
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and the whims of a shared connector throttle.
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The truth, your hybrid isn't hybrid
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if the network is a rumor.
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Our closes the loop for strict data residency.
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The runtime executes next to your database rack.
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Only control plain metadata touches Azure.
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Auditors ask, did data leave jurisdiction?
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And you reply no, and here are the logs.
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Azure activity logs show deployments and policy evaluations.
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App insights shows run telemetry.
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Roll assignments show least privilege.
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That's an audit trail, not folklore.
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Security posture end to end.
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No secrets in run history because we use managed identities
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and key vault references.
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No wildcard firewall rules
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because private endpoints pin the service to your vnet.
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No mystery admin because our back
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denies curiosity by default.
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And when someone tries to deploy a workflow
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with a public trigger, Azure policy says no.
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Politely, consistently every time.
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Take away.
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Hybrid that auditors approve and ops can repeat.
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This is plumbing, not a permission slip.
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If your data is behind a firewall
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and your plan is share the gateway and hope.
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You don't have an integration strategy.
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You have a compliance liability with a friendly UI.
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Everything changes when the network is real.
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The identity is managed and the logs tell the story
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without you narrating.
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If the plumbing holds, can it move volume?
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Good because next will push it hard.
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Thruput meets throttles scenario two.
222
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High volume API orchestration, throughput versus throttles.
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Volume isn't a nice to have.
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It's the default state.
225
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Once your proof of concept becomes someone's quarterly target.
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Batch imports, order floods at top of hour.
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IoT spikes when devices come back online after maintenance.
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Not send an email, but thousands of actions
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per minute sustained with penalties if you missed the window.
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Here's what actually happens when you ask each platform
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to sprint.
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Power automate lives under aggregate action caps
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across the tenant window.
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You don't get a dial, you get a ceiling.
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When you hit it, the platform politely
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introduces you to back off, retries, and my favorite opaque slowdowns
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where runs succeed but bleed latency like a leaky radiator.
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You can't shape concurrency per flow with surgical precision.
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You can't isolate noisy neighbors.
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Your tuning option is weight, interlogic apps standard.
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Dedicated compute.
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You pick the plan, the course, the memory,
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and you scale horizontally when the graph says more.
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You set concurrency per action.
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You design for parallel fan out and controlled fan in.
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You choose stateless for hot parts with micro latency,
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stateful where durability and checkpoints matter.
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The result is intentional load shaping
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instead of platform roulette.
250
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Now let's push it.
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We orchestrate an intake pipeline that ingests orders over HTTP
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and reaches from a product API, writes to SQL,
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posts to a message bus, then calls a downstream fulfillment API.
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Classic high volume pattern, parallelizable, dependency
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heavy, unforgiving to bottlenecks.
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In power automate, you parallelize steps in theory,
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but you run into action per interval throttles in practice.
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Hit enough connectors at once and the platform clamps down.
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Your average looks fine.
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Your P95 and P99 blowpast SLA.
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Burst turn into rolling delays.
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You start staggering triggers to dodge the limiter,
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which is code for admitting the platform is steering.
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Logic apps, standard stateless,
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fronted by the built-in HTTP trigger.
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We crank degree of parallelism to a level proven safe
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in load tests.
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The built-in SQL and service bus connectors
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write the same dedicated plan, no shared throttling pool
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with the rest of the tenant.
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We enable partition processing, use correlation IDs
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end-to-end, and enforce idempotency
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with a key check before write.
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Spikes land, compute scales out, and the flow keeps pace
275
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without manual babysitting.
276
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Error handling is where adults separate from hobbyists.
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Power automates retry policies exist,
278
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but dead lettering patterns are bolted on at best.
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When a downstream API throws a 429 with a retry after,
280
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your runs scatter across the timeline.
281
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Some eventually recover some time out,
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some clock the run history.
283
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Root calls turns into a scavenger hunt.
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Logic apps gives you durable retries
285
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with exponential back-off and jitter-y control.
286
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When a dependency is sick, you send messages
287
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to a dead letter entity with exact failure metadata.
288
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You rehydrate later with a replay workflow,
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preserving original payloads and correlation.
290
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idempotency, yes, the word average user's pretend
291
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is optional, is built into the orchestration.
292
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That's how you avoid double charging a card
293
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when a callback arrives twice.
294
00:10:49,440 --> 00:10:51,240
Observability isn't a screenshot.
295
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It's a map.
296
00:10:52,560 --> 00:10:54,320
Application insights traces every hop.
297
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HTTP in-enrichment call, SQL dependency
298
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bus publish for film and API.
299
00:10:58,320 --> 00:11:00,120
The dependency graph lights up the hot path.
300
00:11:00,120 --> 00:11:02,240
You spot the slow connector by name,
301
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see the status codes by bucket,
302
00:11:04,280 --> 00:11:06,560
and filter to the run that matter to the CFO
303
00:11:06,560 --> 00:11:08,600
because you tagged it with the order id.
304
00:11:08,600 --> 00:11:11,680
That's incident response in minutes, not folklore over hours.
305
00:11:11,680 --> 00:11:13,000
Let's talk cost-under pressure.
306
00:11:13,000 --> 00:11:14,800
Perflow licensing sounds predictable
307
00:11:14,800 --> 00:11:17,680
until throttles force longer run times and more retries,
308
00:11:17,680 --> 00:11:19,520
which ironically you can't tune away,
309
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you pay in time and missed SLA penalties.
310
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Logic apps consumption with high throughput mode
311
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can blast through spikes.
312
00:11:25,880 --> 00:11:28,600
Hundreds of thousands of executions per five minutes,
313
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per workflow,
314
00:11:29,640 --> 00:11:33,360
while you control concurrency to protect downstream systems.
315
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Standard plan costs track to allocated compute
316
00:11:35,720 --> 00:11:37,960
and scale events you triggered for a reason.
317
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You pay to go fast on purpose, not to wait politely.
318
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Concurrency control isn't just about speed,
319
00:11:44,000 --> 00:11:46,000
it's about protecting dependencies.
320
00:11:46,000 --> 00:11:48,280
In logic apps, we apply circuit breakers.
321
00:11:48,280 --> 00:11:51,840
If fulfillment starts returning five XX over a threshold,
322
00:11:51,840 --> 00:11:54,840
we trip a short circuit, root to dead letter and alert.
323
00:11:54,840 --> 00:11:56,840
The rest of the pipeline continues absorbing input
324
00:11:56,840 --> 00:11:58,520
up to the buffer limit you set.
325
00:11:58,520 --> 00:12:01,480
In Power Automate, you inherit platform-wide guard rails
326
00:12:01,480 --> 00:12:03,560
that don't know your system's tolerance.
327
00:12:03,560 --> 00:12:05,440
The throttle applies, then your backlog grows
328
00:12:05,440 --> 00:12:06,840
in directions you didn't choose.
329
00:12:06,840 --> 00:12:08,520
Now the micro story you've lived.
330
00:12:08,520 --> 00:12:12,360
Last quarter, someone scheduled a bulk import of hours.
331
00:12:12,360 --> 00:12:15,120
It collided with a finance job and a marketing sink.
332
00:12:15,120 --> 00:12:18,000
Power Automate flows slow to a crawl, run stacked,
333
00:12:18,000 --> 00:12:20,560
retries turned the queue into soup.
334
00:12:20,560 --> 00:12:22,680
The next morning customer service had a mystery,
335
00:12:22,680 --> 00:12:25,320
orders in the CRM, missing in fulfillment.
336
00:12:25,320 --> 00:12:28,040
Post-mortem action item, increase capacity,
337
00:12:28,040 --> 00:12:30,080
helpful, how we reran the same load
338
00:12:30,080 --> 00:12:32,080
through logic app standard stateless front door,
339
00:12:32,080 --> 00:12:34,000
stateful consolidation at the fan inn.
340
00:12:34,000 --> 00:12:37,640
Concurrency set to match downstream API quarters, not vibes.
341
00:12:37,640 --> 00:12:41,240
App Insights alerts tuned to P95 latency on enrichment
342
00:12:41,240 --> 00:12:43,640
and to 4 to 29 rates on fulfillment.
343
00:12:43,640 --> 00:12:46,360
Scale out triggered at queue depth, not on a calendar.
344
00:12:46,360 --> 00:12:48,160
The pipeline finished inside the window.
345
00:12:48,160 --> 00:12:50,080
SLA is met, no heroics.
346
00:12:50,080 --> 00:12:52,560
And yes, you can still burst without melting your wallet.
347
00:12:52,560 --> 00:12:54,600
Consumption with high throughput lets you sprint,
348
00:12:54,600 --> 00:12:56,760
then drop back to idle without paying for warm cores
349
00:12:56,760 --> 00:12:57,960
at noon on Sunday.
350
00:12:57,960 --> 00:12:59,640
Standard gives you predictable performance
351
00:12:59,640 --> 00:13:01,840
for steady volume with the option to scale.
352
00:13:01,840 --> 00:13:02,800
The point is agency.
353
00:13:02,800 --> 00:13:04,440
You pick the trade-offs, you enforce them
354
00:13:04,440 --> 00:13:06,000
with configuration, not hope.
355
00:13:06,000 --> 00:13:08,600
Operationally, this means fewer 3a mesh calls
356
00:13:08,600 --> 00:13:10,800
that say the flow is slow and more alerts
357
00:13:10,800 --> 00:13:14,720
that say fulfillment API at 70% error, circuit open,
358
00:13:14,720 --> 00:13:16,800
one down 142 messages protected.
359
00:13:16,800 --> 00:13:18,280
Next we try in 10 minutes.
360
00:13:18,280 --> 00:13:19,960
One is noise, the other is a plan.
361
00:13:19,960 --> 00:13:22,080
So no, the 1-400 connectors don't save you
362
00:13:22,080 --> 00:13:23,600
when the stopwatch starts.
363
00:13:23,600 --> 00:13:26,680
Thruput isn't a menu item, it's an architecture.
364
00:13:26,680 --> 00:13:28,960
Build with dials, not ceilings.
365
00:13:28,960 --> 00:13:33,440
Scenario three, AI agent plus Azure functions.
366
00:13:33,440 --> 00:13:35,840
Fallback, when low-code hits a wall.
367
00:13:35,840 --> 00:13:38,000
AI agents aren't magical interns.
368
00:13:38,000 --> 00:13:40,120
Their brittle orchestration wrapped around tools
369
00:13:40,120 --> 00:13:43,360
and the tools those glorious connectors cover the 80%.
370
00:13:43,360 --> 00:13:46,960
The last 20% is where your no-code forever fantasy goes to die.
371
00:13:46,960 --> 00:13:49,360
Custom transforms, model-specific parameters,
372
00:13:49,360 --> 00:13:51,880
policy logic that isn't expressable as a drop-down.
373
00:13:51,880 --> 00:13:54,160
If your platform has no pro-code escape hatch,
374
00:13:54,160 --> 00:13:56,320
you're building a clever demo, not a system.
375
00:13:56,320 --> 00:13:58,280
Here's what actually happens in Power Automate
376
00:13:58,280 --> 00:14:00,640
when the connector can't, you improvise,
377
00:14:00,640 --> 00:14:03,560
you stack HTTP actions with hand-rolled headers,
378
00:14:03,560 --> 00:14:05,960
you paste JSON schemas from last week's email,
379
00:14:05,960 --> 00:14:08,440
you sprinkle past JSON, like confetti,
380
00:14:08,440 --> 00:14:11,120
to coerce shapes the UI refuses to understand.
381
00:14:11,120 --> 00:14:13,240
It works until the provider adds a field,
382
00:14:13,240 --> 00:14:16,800
changes a rate limit, or returns a 207 with mixed results.
383
00:14:16,800 --> 00:14:18,280
Then your flow turns into a museum
384
00:14:18,280 --> 00:14:20,440
of commented actions and diagnostic branches,
385
00:14:20,440 --> 00:14:22,440
technical debt disguised as convenience.
386
00:14:22,440 --> 00:14:24,560
Enter logic apps extensibility on purpose.
387
00:14:24,560 --> 00:14:26,040
You orchestrate in logic apps,
388
00:14:26,040 --> 00:14:29,280
you compute in Azure Functions when the job demands real code,
389
00:14:29,280 --> 00:14:31,720
the pattern is straightforward and repeatable.
390
00:14:31,720 --> 00:14:35,000
Keep the workflow declarative, triggers, routing,
391
00:14:35,000 --> 00:14:37,200
error policy, retries.
392
00:14:37,200 --> 00:14:39,040
Offload the null-y bits to functions,
393
00:14:39,040 --> 00:14:41,280
complex mapping, signature verification,
394
00:14:41,280 --> 00:14:44,080
vector store lookups, custom LLM tool calls,
395
00:14:44,080 --> 00:14:47,640
or policy evaluation that must run under a strict package set.
396
00:14:47,640 --> 00:14:49,000
Stateless where speed matters,
397
00:14:49,000 --> 00:14:51,040
stateful when you need checkpoints.
398
00:14:51,040 --> 00:14:52,800
You're mixing Lego bricks with steel beams,
399
00:14:52,800 --> 00:14:54,120
and yes, that's allowed.
400
00:14:54,120 --> 00:14:56,000
Let's build the agent the grown-up way.
401
00:14:56,000 --> 00:14:57,840
The agent receives a request.
402
00:14:57,840 --> 00:15:00,640
Classify intent, call the right downstream tool,
403
00:15:00,640 --> 00:15:03,080
transform the payload, apply business policy,
404
00:15:03,080 --> 00:15:05,560
and return an answer with citations for audit.
405
00:15:05,560 --> 00:15:08,560
In logic apps, we front it with the built-in HTTP trigger
406
00:15:08,560 --> 00:15:09,480
for throughput.
407
00:15:09,480 --> 00:15:12,880
First step, call a function that performs intent classification
408
00:15:12,880 --> 00:15:15,440
using your chosen model and a safeguarded prompt.
409
00:15:15,440 --> 00:15:17,640
That function returns a typed result.
410
00:15:17,640 --> 00:15:22,280
Tool equals service now ticket, confidence, and policy flags.
411
00:15:22,280 --> 00:15:25,360
Back in the workflow, we branch based on that typed output,
412
00:15:25,360 --> 00:15:27,480
not string matching on a chatty blob.
413
00:15:27,480 --> 00:15:29,080
Tool calls aren't guesses.
414
00:15:29,080 --> 00:15:31,520
For service now, the connector covers the basics,
415
00:15:31,520 --> 00:15:34,760
but your enterprise requires a custom create or link incident
416
00:15:34,760 --> 00:15:37,160
with enriched context and the dup.
417
00:15:37,160 --> 00:15:40,000
The built-in connector can't dup across your three instances.
418
00:15:40,000 --> 00:15:43,000
Fine, second function, did up logic that queries your index,
419
00:15:43,000 --> 00:15:44,400
applies your similarity threshold,
420
00:15:44,400 --> 00:15:46,280
and emits either an existing incident ID
421
00:15:46,280 --> 00:15:48,080
or a normalized create payload.
422
00:15:48,080 --> 00:15:50,360
Logic apps then invokes the service now connector
423
00:15:50,360 --> 00:15:52,520
with a payload that's already compliant.
424
00:15:52,520 --> 00:15:54,960
No hacks, no hidden loops.
425
00:15:54,960 --> 00:15:57,520
Traceability is the difference between AI did something
426
00:15:57,520 --> 00:15:59,160
and we own the outcome.
427
00:15:59,160 --> 00:16:01,120
We stamp a correlation ID at the entry point
428
00:16:01,120 --> 00:16:04,240
and pass it to every function call and connector action.
429
00:16:04,240 --> 00:16:06,120
Application insights needs the whole story,
430
00:16:06,120 --> 00:16:08,520
classification function vector lookup service.
431
00:16:08,520 --> 00:16:11,440
Now dependency back to the workflow then outbound response.
432
00:16:11,440 --> 00:16:15,240
When legal asks, what did the agent do with ticket 39124?
433
00:16:15,240 --> 00:16:17,440
You open a single trace and show the evidence,
434
00:16:17,440 --> 00:16:20,680
not performative transparency, actual provenance,
435
00:16:20,680 --> 00:16:22,600
security posture stays clean,
436
00:16:22,600 --> 00:16:24,400
managed identities end to end.
437
00:16:24,400 --> 00:16:27,080
The logic app uses its identity to call the functions app
438
00:16:27,080 --> 00:16:28,520
through a private endpoint.
439
00:16:28,520 --> 00:16:31,320
The functions app uses its identity to access key vault,
440
00:16:31,320 --> 00:16:33,960
the vector database, and whatever else the policy allows.
441
00:16:33,960 --> 00:16:36,760
No secrets in run history, no shared maker tokens.
442
00:16:36,760 --> 00:16:39,240
Arbacs scopes each component to least privilege.
443
00:16:39,240 --> 00:16:40,840
If someone tries to call the functions app
444
00:16:40,840 --> 00:16:43,280
from the public internet, denied at the network layer.
445
00:16:43,280 --> 00:16:45,720
If someone helpfully adds a new output binding
446
00:16:45,720 --> 00:16:47,360
that writes to a public storage account,
447
00:16:47,360 --> 00:16:49,280
Azure policy blocks the deployment.
448
00:16:49,280 --> 00:16:52,200
You don't debate it in a meeting, the platform enforces it.
449
00:16:52,200 --> 00:16:53,840
Now the low-code wall moment,
450
00:16:53,840 --> 00:16:57,120
your model provider updates an API, new headers,
451
00:16:57,120 --> 00:17:00,720
chunking rules, pagination behavior that returns partials,
452
00:17:00,720 --> 00:17:02,000
you must reassemble.
453
00:17:02,000 --> 00:17:04,400
In Power Automate, that's a re-factor
454
00:17:04,400 --> 00:17:08,400
across scattered HTTP actions with fragile string manipulation.
455
00:17:08,400 --> 00:17:11,640
In logic apps, you update a function, version it.
456
00:17:11,640 --> 00:17:14,680
Test it, roll it forward behind a feature flag header,
457
00:17:14,680 --> 00:17:15,760
the workflow sets.
458
00:17:15,760 --> 00:17:18,520
If something misbehaves, you root a percentage of traffic
459
00:17:18,520 --> 00:17:20,840
back to the old function version for a sane rollback.
460
00:17:20,840 --> 00:17:23,720
That software engineering, not talismanic clicking,
461
00:17:23,720 --> 00:17:26,000
error handling doesn't become fanfiction.
462
00:17:26,000 --> 00:17:27,560
Logic apps marks the step as failed
463
00:17:27,560 --> 00:17:30,080
with the functions, explicit error code and message.
464
00:17:30,080 --> 00:17:32,480
Durable retry kicks in with the jitter you specified.
465
00:17:32,480 --> 00:17:34,600
If the function indicates a business rule failure,
466
00:17:34,600 --> 00:17:36,320
say user lacks entitlement,
467
00:17:36,320 --> 00:17:38,000
you root to a human in the loop queue
468
00:17:38,000 --> 00:17:40,960
with the correlation ID and sanitized context.
469
00:17:40,960 --> 00:17:43,280
App insights tracks both the automated failure
470
00:17:43,280 --> 00:17:45,000
and the human resolution latency
471
00:17:45,000 --> 00:17:46,560
so you can optimize the bottleneck
472
00:17:46,560 --> 00:17:47,880
that actually costs you time.
473
00:17:47,880 --> 00:17:49,200
Performance matters here too.
474
00:17:49,200 --> 00:17:51,560
Stateless path for classification and tool routing.
475
00:17:51,560 --> 00:17:54,000
Stateful path for long running human approvals
476
00:17:54,000 --> 00:17:55,960
or multi-step compensations.
477
00:17:55,960 --> 00:17:59,120
You can scale, function separately from the workflow plan,
478
00:17:59,120 --> 00:18:00,920
allocate compute suited to vector math
479
00:18:00,920 --> 00:18:03,280
without overprovisioning the orchestration layer
480
00:18:03,280 --> 00:18:05,400
and keep P95 predictable.
481
00:18:05,400 --> 00:18:07,040
The agent remains responsive at the front
482
00:18:07,040 --> 00:18:09,560
while heavy lifting scales where it belongs.
483
00:18:09,560 --> 00:18:13,840
Outcome, AI agents that behave like services, not party tricks.
484
00:18:13,840 --> 00:18:15,760
Low code where it accelerates orchestration,
485
00:18:15,760 --> 00:18:17,680
code where it removes fragility,
486
00:18:17,680 --> 00:18:19,840
observability that lets you prove what happened,
487
00:18:19,840 --> 00:18:21,640
governance that survives and audit.
488
00:18:21,640 --> 00:18:24,640
And when the next, we just need one more field request arrives,
489
00:18:24,640 --> 00:18:27,680
you don't rebuild a flow, you ship a function.
490
00:18:27,680 --> 00:18:28,680
Rebuttals.
491
00:18:28,680 --> 00:18:30,280
The three comfortable myths.
492
00:18:30,280 --> 00:18:31,680
Let's clean up the three myths
493
00:18:31,680 --> 00:18:34,720
that keep otherwise smart teams glued to the wrong platform.
494
00:18:34,720 --> 00:18:37,480
Myth 1, per flow licensing is predictable.
495
00:18:37,480 --> 00:18:38,680
At small volume, sure.
496
00:18:38,680 --> 00:18:40,720
At enterprise volume, predictability dies
497
00:18:40,720 --> 00:18:44,200
by throttling, retries, and elongated run times you can't tune.
498
00:18:44,200 --> 00:18:47,240
You pay twice, once in licenses again in missed windows.
499
00:18:47,240 --> 00:18:50,640
In logic apps, costs track to execution and in standard
500
00:18:50,640 --> 00:18:53,120
to allocate it compute you scale with intent.
501
00:18:53,120 --> 00:18:56,200
You can cap concurrency to protect dependencies and shapespent.
502
00:18:56,200 --> 00:18:59,760
predictability isn't a price list, its control surfaces.
503
00:18:59,760 --> 00:19:02,720
Myth 2, connector parity means platform parity.
504
00:19:02,720 --> 00:19:05,840
No, same family of connectors, different enforcement domains.
505
00:19:05,840 --> 00:19:07,520
In power automate, the connector lives
506
00:19:07,520 --> 00:19:10,200
behind tenant-wide throttles and user bound connections.
507
00:19:10,200 --> 00:19:12,640
In logic apps, the same connector runs inside your plan
508
00:19:12,640 --> 00:19:16,440
with managed identities, vNet integration, and private endpoints.
509
00:19:16,440 --> 00:19:18,880
You attach it to policy, our back, and observability,
510
00:19:18,880 --> 00:19:21,360
parity on paper, divergence in production.
511
00:19:21,360 --> 00:19:23,800
Myth 3, the learning curve is too steep.
512
00:19:23,800 --> 00:19:25,800
Translation, we prefer convenient fragility
513
00:19:25,800 --> 00:19:27,680
to professional discipline.
514
00:19:27,680 --> 00:19:31,120
Source control, CI/CD, policy compliance, identities,
515
00:19:31,120 --> 00:19:33,560
and runtime diagnostics are not electives.
516
00:19:33,560 --> 00:19:36,320
They are how you stop incidents from turning into origin stories.
517
00:19:36,320 --> 00:19:39,240
The curve exists because reality exists.
518
00:19:39,240 --> 00:19:41,160
The good news is the tools are consistent.
519
00:19:41,160 --> 00:19:44,360
Arm, bicep, terraform, pipelines, app insights.
520
00:19:44,360 --> 00:19:48,640
Learn them once, apply them everywhere, objection, but DLP.
521
00:19:48,640 --> 00:19:50,440
DLP is helpful for citizen automation.
522
00:19:50,440 --> 00:19:52,640
It's not observability, not network control,
523
00:19:52,640 --> 00:19:54,200
and not identity hygiene.
524
00:19:54,200 --> 00:19:57,640
Governance is logs, metrics, traces, our backscopes,
525
00:19:57,640 --> 00:20:00,680
policies that auto-deny drift and alerts with context.
526
00:20:00,680 --> 00:20:03,080
If your defense is we set a DLP boundary,
527
00:20:03,080 --> 00:20:05,480
you've described a guardrail, not a cockpit.
528
00:20:05,480 --> 00:20:07,960
Objection, we need one of 400 connectors.
529
00:20:07,960 --> 00:20:08,760
Wonderful.
530
00:20:08,760 --> 00:20:10,760
Use them from a platform that won't sabotage you
531
00:20:10,760 --> 00:20:13,200
at 100,000 actions in five minutes.
532
00:20:13,200 --> 00:20:14,560
Logic apps.
533
00:20:14,560 --> 00:20:16,400
Standard gives you dedicated throughput,
534
00:20:16,400 --> 00:20:18,040
consumption with high throughput gives you
535
00:20:18,040 --> 00:20:19,560
burst capacity per workflow.
536
00:20:19,560 --> 00:20:22,280
The number of doors is irrelevant if the hallway is blocked.
537
00:20:22,280 --> 00:20:24,840
Objection, power automate can do approvals fast.
538
00:20:24,840 --> 00:20:25,920
It can and it should.
539
00:20:25,920 --> 00:20:27,400
Departmental winds belong there.
540
00:20:27,400 --> 00:20:29,520
This isn't a religion, it's risk accounting.
541
00:20:29,520 --> 00:20:31,640
Failed runs, silent slow downs,
542
00:20:31,640 --> 00:20:34,240
and throttled backlogs cost credibility.
543
00:20:34,240 --> 00:20:36,360
Auditors don't accept the wizard said no.
544
00:20:36,360 --> 00:20:39,160
Executives don't accept the platform slowed down.
545
00:20:39,160 --> 00:20:40,560
They want levers and receipts.
546
00:20:40,560 --> 00:20:42,160
Logic apps gives you both.
547
00:20:42,160 --> 00:20:44,160
Decision rule stated plainly,
548
00:20:44,160 --> 00:20:46,640
departmental convenience, power automate,
549
00:20:46,640 --> 00:20:49,280
enterprise integration hybrid, SLA's logic apps,
550
00:20:49,280 --> 00:20:51,640
choose based on the blast radius you're willing to own.
551
00:20:51,640 --> 00:20:54,120
If a missed approval annoys a team, fine.
552
00:20:54,120 --> 00:20:55,920
If a missed batch breaches a contract,
553
00:20:55,920 --> 00:20:59,640
stop pretending a convenience layer is an integration strategy.
554
00:20:59,640 --> 00:21:02,200
Practical framework, choose intentionally.
555
00:21:02,200 --> 00:21:03,680
You want a rubric, fine.
556
00:21:03,680 --> 00:21:05,880
If you need vnet integration, private endpoints
557
00:21:05,880 --> 00:21:09,440
as your arc or strictly controlled egress, choose logic apps.
558
00:21:09,440 --> 00:21:11,360
Otherwise, you'll tunnel through a gateway
559
00:21:11,360 --> 00:21:12,960
and hope the spreadsheet where you track
560
00:21:12,960 --> 00:21:14,320
connections never goes stale.
561
00:21:14,320 --> 00:21:15,720
Hope is not a network pattern.
562
00:21:15,720 --> 00:21:18,600
If you need more than 100k actions per five minutes,
563
00:21:18,600 --> 00:21:21,800
explicit parallelism and stateless low latency parts,
564
00:21:21,800 --> 00:21:23,160
choose logic apps.
565
00:21:23,160 --> 00:21:24,520
Power automate will throttle.
566
00:21:24,520 --> 00:21:26,320
You'll spend weekends staggering schedules
567
00:21:26,320 --> 00:21:28,360
to appease a ceiling you can't move.
568
00:21:28,360 --> 00:21:30,680
Logic apps lets you set concurrency by action,
569
00:21:30,680 --> 00:21:32,760
isolate noisy neighbors and scale on signal.
570
00:21:32,760 --> 00:21:35,160
If you need pro code fallbacks, functions,
571
00:21:35,160 --> 00:21:36,840
custom connectors, inline code
572
00:21:36,840 --> 00:21:39,720
with real dependency management, choose logic apps.
573
00:21:39,720 --> 00:21:41,080
The moment your hand stitching headers
574
00:21:41,080 --> 00:21:43,480
and regecs in a designer to mimic a library,
575
00:21:43,480 --> 00:21:45,440
you've chosen technical debt.
576
00:21:45,440 --> 00:21:47,560
Move the computation to where code belongs,
577
00:21:47,560 --> 00:21:50,360
keep orchestration declarative and observable.
578
00:21:50,360 --> 00:21:52,440
If you need seam integration, granular R-back
579
00:21:52,440 --> 00:21:55,080
and policy-driven guardrails, choose logic apps
580
00:21:55,080 --> 00:21:56,600
in mid-locks to your CM.
581
00:21:56,600 --> 00:21:59,640
Enforce must be in a vnet, no public endpoints,
582
00:21:59,640 --> 00:22:02,280
managed identity required with Azure policy.
583
00:22:02,280 --> 00:22:05,880
Scope roles, so auditors have read, operators have deploy,
584
00:22:05,880 --> 00:22:08,080
identities have only the secrets they need.
585
00:22:08,080 --> 00:22:09,520
Governance isn't a PDF.
586
00:22:09,520 --> 00:22:11,000
It's enforced configuration.
587
00:22:11,000 --> 00:22:13,280
If you need simple M365 approvals,
588
00:22:13,280 --> 00:22:16,680
notifications and team automations, choose power automate.
589
00:22:16,680 --> 00:22:19,400
That's its job, quick wins low friction, minimal ceremony,
590
00:22:19,400 --> 00:22:21,680
keep it inside strict DLP boundaries
591
00:22:21,680 --> 00:22:23,680
and don't let citizen automations
592
00:22:23,680 --> 00:22:26,160
wander into mission-critical territory.
593
00:22:26,160 --> 00:22:27,920
Operating model that doesn't implode,
594
00:22:27,920 --> 00:22:31,520
use logic apps with ARM, bicep terraform, pipeline every change,
595
00:22:31,520 --> 00:22:33,240
validate with pre-deployment tests
596
00:22:33,240 --> 00:22:36,240
and wire app insights with mandatory correlation.
597
00:22:36,240 --> 00:22:38,120
Use power automate for citizen automation
598
00:22:38,120 --> 00:22:39,280
in a fenced environment.
599
00:22:39,280 --> 00:22:41,360
Dedicated environment, DLP locked,
600
00:22:41,360 --> 00:22:43,440
connectors curated with a promotion path
601
00:22:43,440 --> 00:22:47,040
to logic apps when volume, sensitivity or complexity rises.
602
00:22:47,040 --> 00:22:50,280
Final stance, one more time for the people in the back.
603
00:22:50,280 --> 00:22:51,920
Connector counts are marketing.
604
00:22:51,920 --> 00:22:53,200
Architecture is destiny.
605
00:22:53,200 --> 00:22:55,000
Pick the platform that aligns with your risk,
606
00:22:55,000 --> 00:22:56,960
your volume and your auditors.
607
00:22:56,960 --> 00:22:58,520
Then commit, don't split the difference
608
00:22:58,520 --> 00:23:00,480
and wonder why both halves hurt.
609
00:23:00,480 --> 00:23:02,320
Here's the only line that matters.
610
00:23:02,320 --> 00:23:05,600
Connector quantity is irrelevant without enterprise plumbing.
611
00:23:05,600 --> 00:23:08,200
Logic apps bring scale, governance and hybrid.
612
00:23:08,200 --> 00:23:10,240
Power automate brings convenience.
613
00:23:10,240 --> 00:23:12,320
If you want the receipts and the how to subscribe
614
00:23:12,320 --> 00:23:15,160
for the TierDown series on logic apps, standard patterns,
615
00:23:15,160 --> 00:23:18,320
stateless versus stateful, functions integration done right
616
00:23:18,320 --> 00:23:20,800
and end-to-end tracing with application insights
617
00:23:20,800 --> 00:23:23,280
so you can prove causality, not guess it.
618
00:23:23,280 --> 00:23:24,920
Then watch the cost modeling episode
619
00:23:24,920 --> 00:23:27,440
and the VINET and Azure ARC deployment walkthrough.
620
00:23:27,440 --> 00:23:30,360
Enable notifications so you don't miss the benchmark updates
621
00:23:30,360 --> 00:23:33,000
when we push new limits and publish the dashboards.
622
00:23:33,000 --> 00:23:34,160
Do the efficient thing now.