Follow me on LinkedIn for daily Microsoft 365 insights

Dynamics Talk Episodes

Dynamics Talk is where we explore the business applications engine at the heart of Microsoft’s enterprise stack. This is the space for Dynamics 365 Sales, Customer Service, Field Service, Finance & Operations, Marketing, Commerce, Project Operations — and every scenario where process, application logic, data, and front-line work come together to shape how organisations actually run.

We don’t talk about Dynamics as isolated apps. We talk about it as an end-to-end operational fabric. We dig into Dataverse as the shared foundation, cross-system process design, platform extensibility, low-code and pro-code fusion patterns, embedded AI, Copilot experiences, real-time customer context, and the critical difference between “we configured screens” and “we modelled our business for insight and scale”.

Dynamics Talk is also about the human and organisational reality of CRM and ERP. Implementation patterns, change management, process ownership, continuous improvement, business agility, product ownership mindset — and how these platforms succeed or fail based on governance, not features. It’s where business meets platform engineering.

Dynamics Talk is for people who treat business applications as strategic capability, not software licenses. If it steers customer relationships, manages operations, aligns sales and service outcomes, connects finance to execution, or delivers the connected enterprise — it belongs in Dynamics Talk.
Aug. 4, 2025

Automations That Fix D365’s Biggest Headaches

Stop babysitting Dynamics 365. In this walkthrough, you’ll wire up invoice approvals that run themselves, auto-route leads and cases to the right team, and stitch Sales, Finance, and Customer Service together with Power Automate and Copilot—no more swivel-chair updates, no more “did anyone follow u…
Aug. 3, 2025

Teams in D365: Productivity Hack or Headache?

Stop tab-hopping and start resolving: We stress-tested Microsoft Teams inside Dynamics 365 to see if it actually saves SLAs—or just adds more clicks. Spoiler: when you hit “Collaborate,” chats stick to the ticket, context stays glued, and real-time swarms can shave minutes where it counts. But if y…